Customer Care Strategy
In-depth discovery and planning covers your brand, audiences, voice, and tone to develop a customer care approach and define rules for communications
Proactive review generation and management to build trust for your business.
Improve trust and cue shoppers to become buyers with proactive reputation management. Adpearance will help you generate more reviews, improve your star rating, and manage the volume of reviews with real humans responding. Through our proactive online reputation management, you’ll present a polished first impression of your business.
We’ll learn your brand and business, to define your customer care strategy by creating rules for keeping your business’ online profiles up-to-date, managing reviews, and communicating with your customers publicly online.
We’ll integrate with your internal systems to get your review platforms optimized and set up an automated review requests system, so you’ll get more reviews.
We’ll manage the increased volume of reviews with customized responses to new reviews, consistently engage with your audience, and escalate concerning comments to keep you in the know—and out of the drudgery.
We’ll compile a comprehensive monthly report encompassing platform-specific statistics, overall star rating improvements, and any custom data to give you an overview of how your online reputation is improving.